PREAMBLE
Le respect de la vie privée et de la confidentialité est une préoccupation importante pour l’Institut du véhicule innovant (« l’IVI »). Pour cette raison, l’IVI s’assure de mettre en place des mesures de contrôle efficaces visant à protéger la nature confidentielle des renseignements personnels sous sa garde.
This Privacy Policy (the “Policy”) describes how IVI collects, uses, discloses, and stores the personal information that you may provide when using the website of our project Flotte rechargeable – Machinerie lourde (the “Website”) or the services provided by IVI (the “Services”). It also informs you of IVI’s commitments regarding the management and protection of personal information.
By accessing this website or using IVI’s services, you consent to the collection, use, disclosure, and storage of your personal information in accordance with this Policy.
Who does this Policy apply to ?
This Policy applies to any person who communicates or interacts with IVI, regardless of the means used, whether you are a client or someone who uses IVI’s Platforms or Services. IVI employees and individuals who apply for job postings are subject to a separate privacy policy.
What constitutes personal information ?
Personal information is any information that relates to a natural person and can be used, either alone or in combination with other data, to identify them. This may include, for example, your name, email addresses, contact details, as well as any similar information provided to IVI. Such information is not considered personal information when it is aggregated and cannot be associated with an identifiable individual.
Sources of personal information
IVI collects personal information about you from :
- You :
- When you provide this information directly, and
- Lorsque des renseignements personnels vous concernant sont automatiquement collectés dans le cadre de votre utilisation des services de l’IVI.
- Third parties, when they provide personal information about you to IVI. The third parties who share your personal information with IVI include:
- Service providers. For example, IVI may use service providers to analyze how you interact with and engage with the Website or IVI’s services, or third parties may help provide you with customer support.
Personal information you provide voluntarily
When you visit the Website of IVI’s Flotte rechargeable – Machinerie lourde project, participate in a survey on the Website, or use IVI’s services, you may be asked to voluntarily provide certain personal information (such as your name, email address, mailing address, and telephone number) so that we can communicate more easily with you and provide you with the services you wish to obtain.
Automatically collected personal information
Cookies — When you access the Website, IVI uses a browser feature called a “cookie” to automatically collect certain non-identifiable information about users, such as the Internet Protocol (IP) address that identifies the computer, the IP address of the Internet service provider, the name and version of the web browser, the date and time the user accesses the Website, the Internet address from which the user directly accesses IVI’s Website, the operating system used, the sections of the Website visited, the web pages viewed, and the images and documents displayed on or downloaded from the Website. A cookie is a small text file containing a unique identifier that identifies the visitor’s browser (but does not necessarily identify the visitor) to IVI’s computers each time someone visits IVI’s Website.
IVI uses cookies to administer the Website and the services, and to analyze how the Website and services are used. They also help us better understand your interests and provide you with a more personalized online experience. You can adjust your browser settings to be notified when you receive a cookie or to refuse cookies. However, if you refuse cookies, you may not be able to use certain features of IVI’s project Website.
By using the Website of IVI’s Flotte rechargeable – Machinerie lourde project, you acknowledge that essential cookies are used and consent to the use of non-essential cookies.
Purposes for which IVI collects personal information
L’IVI utilise les renseignements personnels recueillis sur vous aux fins suivantes :
- Répondre ou donner suite aux demandes de services en ligne, questions ou commentaires que vous adressez à l’IVI;
- To personalize and improve your experience on IVI’s Website;
- To conduct analyses and compile statistics on audiences, customers, and the use of the Services, in order to better understand customer interests and preferences and to better promote IVI’s services;
- To perform data analysis on user data in an aggregated and anonymized manner;
- Détecter les incidents de sécurité et se protéger contre les activités malveillantes, trompeuses, frauduleuses ou illégales;
- Prendre toute autre action pour laquelle les renseignements personnels ont été recueillis;
- For other purposes described in this Policy or permitted by law.
Tracking information — IVI may use non-identifiable information about its users to generate general tracking reports regarding the demographic characteristics of users of the Website or IVI’s Services. This non-identifiable information is used for the purposes of system and Website administration, to better understand your interests, and to improve the Website.
Electronic communications — If you provide your email address, IVI may occasionally send you commercial electronic messages by email, including to inform you of promotions, important updates, or to offer you new services or products, including those offered by entities within the same corporate group.
Divulgation des renseignements personnels
IVI may not disclose to a third party the personal information contained in the file it holds about you, unless you provide your written consent or unless such disclosure is required by law (for example, in the case of an investigation by law enforcement authorities). IVI may also disclose to a third party the personal information contained in the file it holds about you if such disclosure is made for the same purposes.
Any transmission of personal information about you outside IVI is carried out in a manner that ensures its confidentiality, even when you are the recipient.
Disclosures to IVI’s service providers — IVI may also share your information with third-party providers, consultants, and other service providers it engages to perform tasks or provide services on its behalf. These entities include, in particular, payment processing providers, website analytics companies (e.g., Google Analytics), business intelligence service providers, email service providers (e.g., Mailchimp), and advertising partners.
Disclosure to government authorities — IVI may disclose personal information about you to government authorities that are authorized by law to obtain such information, or when there are reasonable grounds to believe that such information may be useful in the context of an investigation into unlawful activity, or in order to comply with a subpoena, warrant, or court order, or with a request from a competent person or body requiring the production of information, or to comply with court rules regarding the production of records or information, or to protect the rights and property of IVI.
Retention and security of personal information
Retention — The personal information IVI holds about you is recorded in an electronic file, the purpose of which is to enable you to benefit from IVI’s service offerings and related services.
Security — IVI implements appropriate and necessary security measures to ensure the confidentiality of the personal information in its possession and to protect it against loss, destruction, theft, as well as unauthorized access, disclosure, reproduction, use, and modification. Personal information contained in files is therefore accessible only to individuals who need to access it in the course of their duties and who consult it only when necessary.
However, due to the nature of the Internet and the technologies associated with it, the risks related to security and confidentiality cannot be completely eliminated, and IVI cannot guarantee that your personal information will not be disclosed in a manner contrary to the provisions of this Policy.
To the extent possible, IVI ensures that the personal information contained in the file it holds about you is kept up to date before it is used to make a decision concerning you.
Right of access, rectification, and deletion
By contacting IVI at the following address flotte@ivisolutions.ca, you may:
- Request access to your personal information and obtain information regarding IVI’s collection, use, and disclosure of such information;
- Request that your personal information be corrected or updated; and
- Request the deletion of your personal information.
Subject to certain exceptions provided by law, you may obtain reasonable access to the personal information that IVI holds about you, and you have the right to challenge the relevance and accuracy of such information and to have it amended as necessary. You can help ensure that the information concerning you remains accurate by notifying IVI of any required changes.
When you submit a request for the deletion of your personal information, it will be processed in accordance with applicable laws. Please note that IVI may nonetheless retain certain personal information in order to comply with its legal and regulatory obligations or if such information is still necessary for the purposes for which it was collected.
Refus et retrait du consentement
By contacting the person responsible for IT and the protection of personal information at IVI at the following address, flotte@ivisolutions.ca you may withdraw or modify your consent to the use and disclosure of your personal information, or refuse to participate in certain uses and disclosures, subject to legal or contractual restrictions. If you refuse to provide your personal information or to give the required consents in this regard, IVI may be unable to do business with you or to provide you with the requested services.
Electronic communications — At any time, you may have your name removed from IVI’s promotional or marketing electronic communications lists by unsubscribing from email communications or by adjusting your preferences in your IVI account settings.
Cookies — You can block the use of cookies by enabling the appropriate setting in your browser.
Retention period of personal information
IVI will retain your personal information for as long as there is a legitimate need to do so, or for a period not exceeding what is necessary for the purposes for which it was collected. Certain information must be retained, including after you have ceased doing business with IVI, because, among other reasons, the law requires it. When such information is no longer necessary, it is destroyed. As part of the information destruction process, IVI follows strict rules and also ensures that unauthorized individuals are prevented from accessing it
Modification of the Policy
IVI may make changes or additions to this Policy at any time and therefore encourages you to review it periodically. If IVI makes changes to this Policy,
you will be notified by a change to the effective date of this Policy at the bottom of the page.
How to contact IVI
If you have any questions, concerns, or complaints regarding the protection of your personal information or IVI’s practices in this regard, you may contact le responsable TI et protection des renseignements personnels at the following address flotte@ivisolutions.ca. You may also contact IVI by mail at: 100, rue Claude-Audy, Saint-Jérôme, Québec, J5L 0J2, Canada. Please include your name and contact information, the nature of your request or complaint, and any other relevant information.
Contact the IVI team by email at flotte@ivisolutions.ca.
Effective Date: January 1, 2026.